However, we would accept instructions from Party B to conduct an investigation concerning an unrelated Party C. Likewise, we would accept instructions from a separate Party D to conduct an investigation concerning Party A. These scenarios do not constitute a direct conflict under our policy.
This approach differs from the stricter conflict models typically adopted by law firms. Given the volume of clients we have served over fifteen years of operations across NSW, VIC, QLD, ACT, and SA — including lawyers, corporations, insurers, and private individuals — it is not commercially feasible for us to adopt the broader conflict framework used in legal practice.
Unless otherwise authorised by our clients, we are not permitted to disclose whether we have worked for any particular person or entity. We guarantee the confidentiality of all client identities and engagement details.
This means that if we are asked whether a conflict of interest exists, we cannot confirm this, as doing so would reveal the identity of an existing or former client.
If we are approached by Party B in the scenario above — seeking to investigate Party A — we would simply decline the matter without providing a reason.
As you can appreciate from this framework, a direct A–B conflict of interest arises very rarely in practice.
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Explore our FAQs to learn how we ensure discretion, handle investigations, and keep your information completely confidential.
Due to our obligation to protect client confidentiality, we cannot confirm or deny the existence of a conflict. If a conflict exists, we will simply decline the matter without providing a reason. This protects the identity and privacy of all parties involved.
